Protection of telecommunications customer's privacy has gained increasing prominence as a hot-button issue. Entrepeneurs who trick telecommunications companies into gaining access to sensitive data, such as information about when and who they call, have been called pretexters. Congress made pretexting illegal, and the Federal Communications Commission tightened up on the release of sensitive customer calling detail to try to prevent pretexting. These tougher rules arguably punish telecommunciations carriers, who have proclaimed their innocence and have in fact tried to prevent release of such sensitive data. This article explores some of the pitfalls in this recent FCC pretexters order.
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